We will continue to produce for you and continue to build new creative lines and products. We are grateful that you shop with us and hopeful you can recognize that we believe in what we do, and we believe in you Elle!!! All my love, Gemma, your partner!
Saturday, July 18, 2009
Why Spell?
We will continue to produce for you and continue to build new creative lines and products. We are grateful that you shop with us and hopeful you can recognize that we believe in what we do, and we believe in you Elle!!! All my love, Gemma, your partner!
Friday, July 17, 2009
Monday, July 13, 2009
OUCH!!!
So if you have been a follower of our blog TV, you likely know that one of us went ona little rant last week about resellers of Spell products. For the life of us, we cant figure out what some people--especially those who are close to us are thinking.
We have alwasy been generous in giving out product, any issue with one, gifts, replacing missing ones based soley on an email with no expectation that are customers should be hassled with returning unopened product or wrong colour etc!.
But we cannot believe what we are seeing, we have just watched Twitter etc and found more of our product for sale at less than half of our price!! OK, we get it, you want to sell it--we cant stop that but don't hack us so much that it actually hurts, esepcially if you've been purchasing at a huge discount. We'd only ever ask that you give us an opportunity to know whats coming. Its a sad day,. Are we being petty, some might think, but like eveytone else--we are just trying to survive as well, it just sucks ......
We have alwasy been generous in giving out product, any issue with one, gifts, replacing missing ones based soley on an email with no expectation that are customers should be hassled with returning unopened product or wrong colour etc!.
But we cannot believe what we are seeing, we have just watched Twitter etc and found more of our product for sale at less than half of our price!! OK, we get it, you want to sell it--we cant stop that but don't hack us so much that it actually hurts, esepcially if you've been purchasing at a huge discount. We'd only ever ask that you give us an opportunity to know whats coming. Its a sad day,. Are we being petty, some might think, but like eveytone else--we are just trying to survive as well, it just sucks ......
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